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A New Era of Customer Service: How to Manage Customer Relationship

A New Era of Customer Service: How to Manage Customer Relationship

This paper includes a list of best practices to identify customer needs and satisfaction and outli..

$25.00

Building a Culture of Continuous Improvement

Building a Culture of Continuous Improvement

Continuous improvement, as used in this paper and industry in general, has a specific meaning as the..

$15.00

Contractor Success Stories: Adapting to the Post-Recession World

Contractor Success Stories: Adapting to the Post-Recession World

The Great Recession has had a profound and long-lasting effect on the U.S. construction industry – i..

$15.00

Enhancing Your Organizational Structure: An Approach to Profitable Operations

Enhancing Your Organizational Structure: An Approach to Profitable Operations

This white paper focuses on traditional and functional organizational structures. It offers a simple..

$15.00

Off-Site Construction, Modularization, and Sheet Metal Prefabrication: Trends, Current Practice, and Recommendations

Off-Site Construction, Modularization, and Sheet Metal Prefabrication: Trends, Current Practice, and Recommendations

This paper focuses on off-site construction from the perspective of prefabrication, and installati..

$25.00

Risks and Opportunities for HVAC and Sheet Metal Contractors During the Construction Market Recovery

Risks and Opportunities for HVAC and Sheet Metal Contractors During the Construction Market Recovery

This white paper describes and analyzes contractor risks associated with a recovering economy and ma..

$15.00

So You Want to Be a CEO? Read This First

So You Want to Be a CEO? Read This First

While this white paper focuses on CEO responsibilities for HVAC/sheet metal firms, it also reviewe..

$15.00

Successful Marketing and Business Development Strategies for HVAC and Sheet Metal Contractors

Successful Marketing and Business Development Strategies for HVAC and Sheet Metal Contractors

This white paper helps HVAC and sheet metal contractors use marketing and business development mor..

$50.00

The Impact of Prefabrication on Productivity

The Impact of Prefabrication on Productivity

This report offers a set of best practices for HVAC and sheet metal contractors to optimize the us..

$35.00

Using a Board of Directors, Peer Groups and Other Resources to Challenge and Enhance Performance: For HVAC and Sheet Metal Contractors

Using a Board of Directors, Peer Groups and Other Resources to Challenge and Enhance Performance: For HVAC and Sheet Metal Contractors

An area of increasing adoption throughout the construction industry is the use of high-functioning b..

$35.00

Tools for the Hiring, Promotion, and Talent Development of Sheet Metal and Mechanical Contractor Personnel

Tools for the Hiring, Promotion, and Talent Development of Sheet Metal and Mechanical Contractor Personnel

Research shows that more than half the variability (and uncertainty) in hiring and promotion decis..

$25.00