Resources
A New Era of Customer Service: How to Manage Customer Relationship
This paper includes a list of best practices to identify customer needs and satisfaction and outli..
$25.00
Continuity and Transition Planning for HVAC and Sheet Metal Contractors: The Changing Face of Leadership for HVAC/Sheet Metal Contractors and Fabricators
The New Horizons Foundation has produced three comprehensive research reports concerning the imp..
$75.00
Contractor Success Stories: Adapting to the Post-Recession World
The Great Recession has had a profound and long-lasting effect on the U.S. construction industry – i..
$15.00
Exit Strategies for HVAC/Sheet Metal Contractors: Strategies for Equity and Ownership Transfer
This report presents the results of a study commissioned by the New Horizons Foundation to identify ..
$75.00
Impact of Incompatible Software on HVAC and Sheet Metal Contractors
The research objective of this study was to identify the impact of incompatible software on the HV..
$50.00
Measuring Customer Loyalty: A Benchmark Study of HVAC and Sheet Metal Customers' Satisfaction
Customer loyalty can be the key to business success or failure. The New Horizons Foundation initia..
$75.00
Residential HVAC Trends: Home Improvement Centers Enter the Installation and Service Market
In recent years, home improvement centers have dramatically changed the residential building market ..
$50.00
Risks and Opportunities for HVAC and Sheet Metal Contractors During the Construction Market Recovery
This white paper describes and analyzes contractor risks associated with a recovering economy and ma..
$15.00
Strategic Thinking
Strategic Thinking is as a blueprint for contractors seeking to use the Future Study to improve thei..
$50.00
Successful Marketing and Business Development Strategies for HVAC and Sheet Metal Contractors
This white paper helps HVAC and sheet metal contractors use marketing and business development mor..
$50.00
The 2022 HVAC and Sheet Metal Industry Futures Study Update
The New Horizons Foundation has published its fourth Futures Study, providing insights into what’s a..
$100.00
The HVAC and Sheet Metal Industry Futures Study 2012 Update
The HVAC and Sheet Metal Industry Futures Study (Update 2012). The report includes a quick review an..
$50.00
The HVAC and Sheet Metal Industry Futures Study Update 2016
The 2016 Futures Study Update begins with a review and analysis of the 2012 study with a focus on th..
$100.00
The HVAC and Sheet Metal Industry Futures Study: Industry Trends and Drivers Shaping Alternative Futures
Rapid change and uncertainty in the heating, ventilation, and air conditioning (HVAC) and sheet meta..
$50.00
Decision-Making Framework for New Market Opportunities: A 10-Step Process
The 27-page framework includes a ten-step process which is based on experiences of other contractors..
$100.00