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Researcher(s)
Dr. Michael J. Horman
Penn State University
104 Engineering Unit A
University Park, PA 16802
Tel: (814) 863-2080
Fax: (814) 863-4789
Email: mjhorman@engr.psu.edu
Topics
Summary
This report describes the research into creating and fostering a learning environment in the heating, ventilation, and air conditioning (HVAC) and sheet metal industry. It defines a learning culture for HVAC and sheet metal contractors, and explains how contractor organizations can create an environment that cultivates a learning culture. A competency scorecard and an example of a web-based company learning tool are included.
The report offers a variety of reasons for contractors to invest in a learning culture, including:
- Cultivation of the company’s most important asset – its employees; and
- Enhancing company performance at delivering high standards of products and labor, increasing profitability and repeat business.